Cancellation Policy:

All cancellations require a minimum of 48 hours’ notice. Cancellations within 48 hours of the scheduled service are not eligible for a refund but will be issued a credit toward a future booking.

Regarding cancellations with trip insurance: 

+15% Trip Insurance Purchasing trip protection allows you to cancel or reschedule your trip at any time for any reason up to 1 hour before trip departure. You will be reimbursed for the full amount of each ticket, less the cost of trip protection and processing fee. A 1-hour cancellation notice is required for a refund. 

No refund will be issued after the 1-hour mark.

Waiting times at Airports and Ports: Hourly rate: $75/hour

Domestic arrivals Airport rates include 40 minutes of free waiting time from the scheduled arrival time. Thereafter, the effective hourly rate shall be applied in 15-minute increments. The driver will be waiting no longer than one hour after the airport system informs “aircraft at the gate” for passengers at a determined meet & greet specific area, according to the rules of each airport administration.

For international arrivals, Airport rates include 50 minutes of free waiting time from the scheduled arrival time. Thereafter, the effective hourly rate shall be applied in 15-minute increments.

The driver will be waiting no longer than two hours after the airport system informs “aircraft at the gate” for passengers at a determined meet & greet specific area, according to the rules of each airport administration.

Delays due to weather conditions or technical issues will be managed based on schedule availability. The company will perform the pickup based on vehicles and drivers available as soon as possible for every single situation. If the customer wants to cancel the pickup because they don`t agree with the alternative solution provided by the company, the penalty fee will be 80%.

Grace period

The grace period for pickups at other sites is 15 minutes after the scheduled time. If the customer does not show up 15 minutes after the scheduled time, the pickup should be canceled with a 100% of penalty.

Safety and general rules

Vehicles cannot be loaded beyond seating capacity.

Alcohol Consumption and drug use are prohibited by law;

Smoking is not permitted inside the vehicles;

Pets / emotional support animals

Your pets / emotional support animals are very welcome in our vehicles. Otherwise, their safety and the vehicle's clean are our priority. Clean fees can be applied if needed.