Cancellation Policy

50% Refund: Cancellations made between 120 and 48 hours before the scheduled service are eligible for a 50% refund. Approved refunds are processed within 7–10 business days.

No Refund: Cancellations made within 48 hours of the scheduled service are not eligible for any refund — for any reason, including illness, schedule changes, personal emergencies, airline delays, weather, or acts of third parties.

We recommend contacting us as early as possible if your travel plans change. Our team is available via WhatsApp 24/7 and by phone from 8 AM to 8 PM.

No-Show Policy

A no-show occurs when a customer fails to appear, fails to contact the driver, or is not present when the driver must depart. No-shows are charged the full fare with no refund.

For maximum flexibility, we offer optional trip protection at the time of booking. With trip insurance, you can cancel or reschedule for any reason with far less notice than our standard policy requires.

Trip insurance is especially recommended for international travelers, families with young children, or anyone whose plans may be subject to last-minute changes.

For Orlando International Airport (MCO) pickups, our drivers track your actual flight arrival at the gate, not the scheduled time. Your driver will meet you inside the terminal at baggage claim or the designated meet & greet area. Curbside pickup is NOT provided during weather delays, lightning, ramp closures, or gate restrictions.

Flight Delays & Early Arrivals: Vehicle availability cannot always be guaranteed. Drivers will pick up as soon as possible. Accurate flight information is required — failure to provide it may result in missed service with no refund.

Delays due to weather or technical issues will be managed based on schedule availability. If a customer chooses to cancel because they disagree with the alternative solution provided, a penalty fee of 80% will apply.

If extended waiting is available beyond the 15-minute window, it will be billed at $10 per 10 minutes. If extended waiting is unavailable, the driver will depart at the 15-minute mark.

If the passenger does not appear within 15 minutes and no contact has been made, the pickup will be considered a no-show with a 100% penalty fee (no refund).

If you are running late or need to adjust your pickup time, please contact us immediately via WhatsApp or phone so we can accommodate you based on driver availability.

To ensure a safe, comfortable, and enjoyable ride for all passengers, the following rules apply in all our vehicles:

• 👥Vehicles cannot be loaded beyond their stated seating capacity. Please book the appropriate vehicle size for your group.
• 🚫Alcohol consumption and drug use are prohibited by law and are not permitted inside our vehicles at any time.
• 🚭Smoking — including e-cigarettes and vaping — is strictly not permitted inside any vehicle.
• 🐾Pets & emotional support animals are welcome in our vehicles. Cleaning fees may be applied if needed.

We make reasonable efforts to accommodate flight delays or early arrivals; however, please be aware of the following:

• ⏳Immediate vehicle availability cannot be guaranteed. Customers may be required to wait until a driver becomes available.
• 🛬If a flight arrives early, a driver may not be stationed at the gate until closer to the original scheduled arrival time.
• 📋Customers must provide accurate flight information. Failure to do so may result in missed service with no refund.

4.1 Customer Responsibilities

Customers agree to: provide accurate pickup/drop-off and flight information; be ready at the scheduled pickup time; follow all laws and driver instructions; maintain orderly and safe behavior; ensure children use legally required safety restraints; and leave the vehicle in clean condition. A cleaning fee of up to $500 may apply for spills, bodily fluids, excessive mess, or damage.

4.2 Weapons Prohibited

Passengers may not bring weapons of any kind into our vehicles, including firearms, knives, ammunition, explosives, chemical sprays, or hazardous devices. Exception: A currently sworn law enforcement officer acting within lawful authority.

4.3 No Smoking / No Vaping / No Tobacco / No Drugs

Strictly prohibited inside all vehicles: smoking of any substance, vaping or e-cigarettes, smokeless tobacco, consumption or possession of illegal drugs, and alcohol consumption. Violations may result in removal from the vehicle and cleaning/damage fees.

4.4 Hygiene & Sanitary Condition Policy

Service may be refused or discontinued — classified as a no-show — if transportation is deemed unsafe or unsanitary in the driver's reasonable, good-faith judgment.

4.5 Food & Beverage Restrictions

Only sealed or bottled water may be consumed in the vehicle. Messy, staining, or strong-smelling foods and beverages are prohibited.

4.6 Right to Refuse Service

We may refuse or discontinue service at any time if a passenger engages in unsafe behavior, threatens or harasses others, violates these Terms, or jeopardizes vehicle safety. Refusal or removal due to customer behavior is treated as a no-show with no refund.

5.2 Passenger Damage Liability

Passengers are fully responsible for any damage to the vehicle caused by spills or bodily fluids, food contamination, vandalism, broken equipment, or misuse of vehicle components. Repair and cleaning charges may reach up to full cost of replacement or remediation.

5.3 Lost or Forgotten Items

We are not responsible for personal belongings left behind. Found items will be held for 7 days, after which they may be discarded. Passengers must verify they have all belongings before exiting the vehicle.

5.4 Required Reporting

Any concerns regarding vehicle condition, damage, safety issues, cleanliness, or driver conduct must be reported during the ride. Failure to do so waives any related claim.

6.1 Seat Belt Requirement

All passengers must wear seat belts at all times, regardless of age or seat location. Failure or refusal to wear a seat belt releases us from all liability related to preventable injuries.

6.2 Car Seats / Booster Seats

We may provide courtesy-installed car seats and/or booster seats. However, parents and guardians are 100% responsible for inspecting any provided car seat, verifying proper installation, and ensuring the child is properly positioned and buckled. By using a provided car seat or booster, you assume all risks and waive all claims related to installation, securement, or performance.

6.3 Assumption of Travel Risk

Passengers acknowledge the inherent risks of road travel, including traffic accidents, sudden stops, road hazards, weather conditions, and mechanical failures. Passengers accept responsibility for safeguarding personal belongings, children, and dependents throughout the service.

7.2 Additional Fees

The following fees may apply: tolls, parking charges, fuel surcharges, cleaning fees, damage or repair costs, additional stops, changes to itinerary, extended wait time, and special equipment or accommodations. All fees are itemized on the customer's final invoice.

7.4 Grocery Stop Policy

• 🛒Grocery stops are only allowed at Publix – 9930 Universal Blvd, Orlando, FL.
• 💵Fee: $25 per stop. Additional time billed at $10 per 10 minutes (or portion thereof).
• 📅Stops must be prearranged at booking. If removed due to operational delays, no refund or credit applies.

7.5 Late Night & Early Morning Service Fee

Requests to change pickup time, drop-off location, passenger count, vehicle type, flight information, or additional stops must be submitted at least 48 hours before the scheduled service. Changes requested inside 48 hours are subject to availability and may not be accommodated.

Additional fees may apply depending on the nature of the change, timing of the request, and operational impact.

We may cancel, modify, or delay service due to circumstances beyond our control, including hazardous weather, traffic accidents, flooding, mechanical failures, medical emergencies, police or government activity, road closures, or operational constraints.

If service must be modified or canceled due to such events, remedies are limited exclusively to rescheduling or a refund of the affected service (at our discretion). No additional compensation or consequential damages will be provided.

12.1 Eligibility

Stroller rentals are only available to customers who book round-trip transportation and request stroller rental during initial booking. Availability is not guaranteed for last-minute or same-day requests.

12.2 Included Items

Each stroller rental includes a Baby Jogger single or double stroller, a parent console, a rain cover, a custom name sign, and a case of bottled water. All items must be returned together.

12.3 Delivery, Return & Replacement Fee

Strollers are delivered during the outbound drop-off and must be returned at the time of return transportation pickup. Failure to return, returning damaged items, or a no-show for return service results in a replacement fee of up to $1,000 charged to the card on file. No exceptions.

12.4 Damage Waiver

All stroller rentals include a damage waiver with a $50 deductible per incident. Damage must be reported immediately; theft must be documented by a Florida law enforcement police report. Failure to meet documentation requirements voids the waiver, making the customer responsible for full replacement cost (up to $1,000).

12.6 Cleaning Responsibility

Strollers must be returned in reasonably clean condition. Excessive dirt, food, spills, or unsanitary conditions may incur a cleaning fee of up to $100.

Orange Tours and Transportation LLC may subcontract any portion of transportation services to independent third-party providers. Contractors are not employees, agents, or affiliates of Orange Tours and Transportation LLC and have no authority to bind us to any agreement or modify these Terms.

To the fullest extent permitted by law, Orange Tours and Transportation LLC is not liable for acts or omissions of Contractors, including vehicle accidents, delays, lost items, personal injuries, or property damage. Any claim arising from Contractor actions must be pursued directly against the Contractor.

By booking or using our Services, customers consent to service being performed by Contractors and accept the inherent risks of Contractor involvement.

14.2 Liability Cap

14.5 Indemnification

You agree to indemnify, defend, and hold harmless Orange Tours and Transportation LLC from all claims, demands, losses, damages, liabilities, and expenses (including attorney fees) arising from your use of our Services, your conduct, your breach of these Terms, or injuries caused by you or your dependents.

These Terms are governed exclusively by the laws of the State of Florida. Any disputes must be brought exclusively in the state courts of Orange County, Florida.

• 🚫Waiver of Jury Trial: You knowingly and irrevocably waive the right to a trial by jury for any dispute.
• 🚫Waiver of Class Actions: All disputes must be handled individually. You waive the right to join any class or collective action.
• 📅Limitation on Claims: Any claim must be filed within one (1) year of the date of the incident. Claims filed after this period are barred.

All vehicles are equipped with continuously active audio and video recording devices and GPS tracking systems. By booking, entering, or using our Services, you provide express, irrevocable consent to all such recording and tracking.

Florida is a two-party (all-party) consent state for audio recording. Failure to consent requires you to refrain from using the service. Passengers acknowledge that there is no reasonable expectation of privacy inside any vehicle.

All recordings are the exclusive property of Orange Tours and Transportation LLC. Passengers may not obstruct, cover, disable, or interfere with any recording device or GPS unit.

Customers acknowledge that transportation services inherently include risks such as road hazards, weather conditions, sudden stops, mechanical issues, delays, and actions of other drivers. Customers voluntarily assume full responsibility for all inherent and associated risks.

To the fullest extent permitted by law, customers release, waive, discharge, and covenant not to sue Orange Tours and Transportation LLC from any and all claims arising from the use of our Services, except where caused by our gross negligence or intentional misconduct.