Common Questions

About Orange Tours & Transportation

How many years has Orange Tours & Transportation, LLC been in business?

Since 2005 – 20 years

Booking & Reservations

How far in advance should I book?

We recommend booking as soon as you have your flight details. Generally, online reservations should be made at least 48 hours in advance, while phone reservations require a minimum of 24 hours to process.

Do I have to make a reservation? Or can I just show up at the Airport?

YES, you need to make a reservation in advance. In fact, you will be getting a Booking-Confirmation by e-mail after you call or make your reservation online.

How does the service work? and How to book a service with Orange Transportation?

There are 3 ways of booking a service with Orange Tours & Transportation, LLC: Online, by phone (1-407-435-9720), or by fax. After making a reservation you will be getting an e-mail confirmation, that will allow the passengers to verify the information that we have in our system.

How do I know that my request has been confirmed?

Requests will be confirmed by email > Subject: Orange Tours & Transportation, LLC Booking - Confirmation. Order #: xxxxxx.

Do I need a credit card to hold my reservation?

Yes. A valid credit card is required to submit your reservation request. Your card will not be charged until your booking has been reviewed and accepted by our team.

Do I need to call to confirm my reservation before departure?

No need to call us to confirm. However, if you booked online and didn't get a confirmation email, or if you want to make any changes, please contact us right away.

How do I pay for the service?

A valid credit card is required to make a reservation. Your card will only be charged after we review and accept your booking. Once payment is processed, you'll receive a confirmation email. We accept Visa, MasterCard, American Express, and Discover.

Cancellations & Changes

Are there any cancellation fees?

Yes. To avoid cancellation fees, please cancel at least 48 hours before your scheduled pick-up. Fees are: 50% of the total for round-trip bookings, 100% for one-way trips, and 35% for other reservations. No-shows are charged the same rates.

What if I miss my flight or a connecting flight?

Just give us a call with your updated flight information. Your driver will be tracking your original flight, so the sooner you let us know, the better. Please note a $50 rescheduling fee may apply.

Airport Pickup & Drop-off

Where are we going to find Orange Tours & Transportation at the Orlando International Airport (MCO)?

We generally have a representative at each terminal (A & B). Once you get to the baggage claim area, please follow our regular procedures: Call the toll-free number (1-407-435-9720) once you have your entire luggage with you, to receive instructions on where you can meet your driver.

How will I find my driver at the airport?

After you collect your luggage at the airport, your driver will meet you at baggage claim holding a sign with your name. If you can't find them, call the number we texted you the night before.

Do you pick up only at the Orlando Airport (MCO)?

NO, we pick up (shuttle service, taxi, limo) at Orlando International Airport and at the Orlando Airport Hotels. For other locations please call us for a rate: 1-407-435-9720

Will the driver be there if my flight is late?

Yes. We use a flight tracking system to monitor your arrival time. Please notify us immediately if your flight details change. For connecting flights, be sure to provide those flight numbers too. If you have trouble finding your driver, call the number provided via text.

How early should I be picked up before my departure flight?

Pick-up times are scheduled 2 to 2½ hours before your flight. Your driver will confirm the exact time upon arrival. If you want a different pick-up time, call us ASAP and we'll do our best to accommodate your request.

Do I need to call to confirm my return trip once in Orlando?

No, your driver will confirm return trip details as soon as you arrive at your destination. If you need to make any changes, please call us directly, not your driver, to update your reservation.

Additional Services

Do I need to reserve my free 20 minutes grocery stop?

Yes, please select this option when booking. This helps us plan the driver's schedule. If you need more than 20 minutes, indicate that too. Extra time costs $20 (Sedan/Van) or $25 (SUV) for every additional 10 minutes.

Can I add a grocery stop if I didn't reserve it?

You can ask your driver if there's time for a stop. If the driver's schedule allows, they'll be happy to accommodate you. Sometimes, tight schedules mean stops aren't possible.

What if my flight is delayed, will you still do the free stop?

On busy days, we may not be able to fit in the grocery stop if your flight is delayed. We always try to honor it, but we can't guarantee it.

Will you provide us with car seats?

Yes, one for family.

Do you provide car seats or boosters?

Yes! We offer one backless booster in Town Cars and Sedans; one front-facing car seat and one backless booster in SUVs; and one front-facing car seat plus two boosters in vans—free of charge. Additional car seats can be added to vans for a fee.

Do I need to tip the driver?

All invoices include a service charge of 20% driver's gratuity fee. For exceptional service, the customer is free to add an extra tip.

Are tips included in your prices?

No, gratuities are not included in our rates. However, a gratuity will be added automatically for all international arrivals, Sanford Airport pickups, and out-of-town transfers, typically any ride over 25 miles.

How much do you charge for waiting time?

An added waiting fee will be added for every 15 minutes of waiting. Rates per vehicle are as follows: $15.00 (Sedan/Mini-Van/Van), $20.00 (SUV), and $20.00 (Limousine).

Port Canaveral & Distance Information

How far is the Orlando International Airport (MCO) to Port Canaveral?

About 48 miles

How long does it take to get from Orlando International Airport (MCO) to Port Canaveral?

About 51 minutes (70 MPH)

How long does it take from Port Canaveral to Orlando International Airport (MCO)?

About 51 minutes (70 MPH)

Where do we find you at Port Canaveral?

All terminals at Port Canaveral have a passenger drop-off and pick-up area; all you have to do is look for the passenger pre-arrangement pick-up area.

Transportation Options

Do you offer shuttle service?

No, we don't offer shuttle service. All of our rides are prearranged and, most importantly, private, meaning no one outside of your party will ever share your vehicle. While shuttles might seem cheaper for small groups, they often involve long waits, multiple stops, and no personal touches like Meet & Greet or grocery stops.

Do you provide transportation to Universal Studios and SeaWorld?

Absolutely! We offer transportation to all major Florida destinations, including Universal Studios and SeaWorld. Check our rates or contact us for a custom quote if your destination isn't listed on our site.