Frequently Asked Questions
RULES & RESTRICTIONS
- Airport charge may apply.
- If you want to cancel your reservation it must be done 24 hours prior to pick up time.CANCELLATION CHARGES MAY APPLY.
- Trip cancelled in the 24 hour time period before trip, you will be charged full amount.
- REFUND POLICY - 100% refund ONLY for cancellations made 24 hours or more from time of service.
- Trip changes can be made at any time.
We try to anticipate questions you might have about our SERVICE and provide the answers here. If you need additional information send email to info@orangetrans.com
Q: How many years has Orange Tours & Transportation,LLC been in business?
A: Since 1989 – 20 years
Q: How far is the Orlando International Airport (MCO) to Port Canaveral?
A: About 48 miles
Q: How long does it take to get from Orlando International Airport (MCO) to Port Canaveral?
A: About 51 minutes (70 MPH)
Q: Where are we going to find Orange Tours & Transportation,LLC at the Orlando International Airport (MCO)?
A: We generally have a representative at each terminal (A & B). Once you get to the baggage claim area please follow our regular procedures: • Call the toll-free number (1-866-435-9720) once you have your entire luggage with you, to receive instructions on where you can meet your driver.
Q: Do I have to make a reservation? Or I can just show up at the Airport?
A: YES, you need to make a reservation in advanced. In fact, you will be getting a Booking-Confirmation by e-mail after you call or make your reservation online.
Q: How does the service work? and How to book a service with Orange Transportation?
Q: There are 3 ways of booking a service with Orange Tours & Transportation,LLC On line, by phone (1-866-435-9720), or by fax. After making a reservation you will be getting an e-mail confirmation, that will allow the passengers verify the information that we have in our system.
Q: How do I know that my request has been confirmed?
A: Requests will be confirmed by email > Subject: Orange Tours & Transportation,LLC Booking - Confirmation. Order #: xxxxxx.
Q: Will you provide us with car seats?
A: Yes, one for family.
Q: Do you pick up only at the Orlando Airport (MCO)?
A: NO, we pick up (shuttle service,taxi,limo) at Orlando International Airport and at the Orlando Airport Hotels. For other locations please call us for rate: 1-866-435-9720
Q: How long does it take from Port Canaveral to Orlando International Airport (MCO)?
A: About 51 minutes (70 MPH)
Q: Where do we find you at Port Canaveral?
A: All terminals at Port Canaveral have a passenger drop-off and pick-up area; all you have to do is look for the passenger pre-arrangement pick-up area. You can tell your porter or ask any security guard about Orange Tours & Transportation, and they will direct you to our pick-up location. Remember you can always call for help 1-866-435-9720.
Q: Do we have to pay anything else over the regular price that appears on the webpage (tolls, airport fees, and port fees)?
A: NO, everything is included in the price, except driver’s gratuity.
Q: How much is the Driver’s gratuity?
A: That is completely up to the passenger, the industry average is 20%.
Q: Can we pay cash to the driver for our service?
A: YES, but in order to book any service with Orange Tours & Transportation, you will need a credit card to hold the service.
Service Hours: 24 Hours, 7 Days - Phone Reservation Hours: 9:00 am - 9:00 pm est
We guarantee our service AND our prices! No Hidden Fees - EVER! Find a Better Deal? We'll Beat It!